At Daccess.co.in, we strive to provide our customers with the best possible service and products. We understand that there may be occasions where you need to request a refund. Please review our refund policy below to understand your options and how to proceed:
1. Eligibility for Refund:
- We accept refund requests under the following circumstances:
- Product Issues: If the product you received is defective, damaged, or does not match the description on our website.
- Service Issues: If you encounter issues with our services that prevent you from using them as intended.
- Cancellation: If you cancel your order before it has been processed or shipped.
2. Refund Process:
- To request a refund, please contact our customer support team at info@daccess.co.in within 7 days of receiving your product or experiencing the issue.
- Please provide your order number, details of the issue, and any relevant photographs or evidence to support your claim.
- Our team will review your request and respond within 2-3 business days with instructions on how to proceed.
- We accept the returns within 30 days of the delivery date.
3. Refund Methods:
- Refunds will be issued using the original payment method used for the purchase.
- For payments made via credit/debit card, refunds may take 7-15 business days to reflect in your account, depending on your bank’s processing time.
- If you made the payment through an online wallet or another method, the refund will be processed accordingly.
4. Exceptions:
- We reserve the right to deny a refund if the request does not meet our refund policy criteria or if the product/service issue is due to misuse, neglect, or improper handling.
5. Contact Us:
- If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at info@daccess.co.in.
6. Changes to this Policy:
- Daccess.co.in reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Thank you for choosing Daccess.co.in. We appreciate your trust in our products and services, and we are committed to ensuring your satisfaction.