At Daccess.co.in, we aim to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please review our return policy below to understand the terms and conditions that apply to returning products.
1. Eligibility for Returns:
- Products can be returned within 30 days of the delivery date.
- Items must be unused, in their original condition, and in the original packaging with all tags and labels attached.
- Certain items, such as perishable goods, personalized products, and clearance items, are not eligible for returns unless they are defective or damaged.
2. Return Process:
- Initiate a Return: To start the return process, contact our customer support team at info@daccess.co.in with your order number, reason for return, and any relevant photographs if the product is defective or damaged.
- Return Authorization: Our team will review your request and provide a Return Authorization Number (RAN) and return instructions if your return is approved.
- Shipping the Return: Please securely package the item and include the RAN. Ship the item to the address provided by our customer support team. We recommend using a trackable shipping service to ensure your return is received.
3. Refunds:
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defective or incorrect item.
- We accept the returns within 30 days of the delivery date.
4. Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer support team at info@daccess.co.in.
5. Non-Returnable Items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Customized or personalized products
- Clearance or final sale items
6. Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at info@daccess.co.in.
7. Return Shipping Costs:
- You will be responsible for paying for your own shipping costs for returning your item, except in cases where the return is due to our error (you received an incorrect or defective item).
- If you are shipping an item over INR [value], you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
8. Contact Us:
- If you have any questions about our return policy or need assistance with a return, please contact our customer support team at info@daccess.co.in.
Thank you for shopping with Daccess.co.in. We value your business and strive to provide the best customer service experience.